A Customer Experience Gone Horribly Wrong

Today I'm taking a little detour from talking about social media for business. Instead I want to show you something that will hopefully make you think twice about your customer service standards and practices. Halifax is a small city. If you have been in business any length of time I'll [...]

Facebook Timeline for Business Pages–Embrace It!

I know some of you are sitting there today cursing Facebook for making yet another change. You're wishing they would just leave well enough alone and you're wondering how you'll ever keep up with the constant changes, right? Well, they only thing in social media that is constant IS [...]