Facebook Automated Responses Graphic for Twirp Communications

How to Set Up and Use Facebook Automated Responses

Have you noticed on someone else's Facebook Page there's a little box that pops up on and suggests questions for you to ask? Or perhaps you've sent off a message to a Page only to receive an instant message back letting you know your message was received? Many small [...]

social customer care graphic

Social Media and Customer Care (Infographic)

Social media is a great avenue for customer service. Your social customer care policies and processes should follow the same basic principles your in-store or telephone-based policies do. Your customer doesn't want to feel less important because they've chosen to contact you on social media. Here are a few tips [...]

Social Media Scheduler graphic

Social Media Audit-Common Themes

One of the social media management services I have been called on to do often is a social media audit - a thorough look at a client's social profiles, resulting in a report of strengths, weaknesses, opportunities, and threats. Here are some of the most common missed opportunities for [...]