complaining on social media twirp

How to Complain on Social Media

As someone who manages social media for small businesses, I've seen it all when it comes to complaints, ridiculous to incoherent. Many times I myself have taken to social media to complain about poor customer service received, and many times I have found a resolution that way. Because social [...]

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Top 5 Tips for Creating Content Your Followers will Love

You can’t force love. It’s either there or it isn’t. But you can push it away. If you want your followers to fall in love with you, there are a few basic tenets you must follow. Break these rules and you could be travelling the tunnel of love all [...]

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What are the #AlternativeFacts of Social Media Marketing?

This is NOT a political post, but I am borrowing everyone's favourite new phrase #alternativefacts from the world of politics. Is it possible for #alternativefacts to both be true? Of course it is...if they're both true! Statistics can be used to show completely opposing views, so it's not hard [...]

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How to Run an Amazingly Simple Contest with Hootsuite Campaigns

Social media contests work. If done right. Doing them right is actually quite simple these days. There are myriad apps out there to help you run a "campaign", contest or sweepstakes quite efficiently. In the past I've used Shortstack extensively to run major contests over multiple days with lots [...]

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Top 10 Most Useful Twitter Accounts in Halifax

If you've been thinking Twitter is full of people talking about going to the bathroom and eating breakfast, think again! You will only find Twitter fun, interesting and USEFUL if you follow the right accounts. For a good start, if you're in Halifax, I recommend following these 10 accounts. [...]

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Cheat Sheet: The ONLY social media image sizes you need to know (2017)

Finally! A cheat sheet that shows just the social media image size you really need to know! No more overwhelming variety of sizes to try to choose from. These are the sizes we use here at Twirp Communications for the main networks.

Are you a Social Media Grinch or a Santa?

Which personality do your followers most associate with your content marketing, the Grinch or Santa? This infograph will help you see your social media through their eyes. If you find yourself a little on the Grinch-y side, we've also got some tips for making improvements.