Social Media Advice

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When’s the Best Time to Post? Here’s the Definitive Answer

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Google returns over 943 million results when you search for “What is the best time to post”. Over 943 MILLION! WHEEEEEE-EW. That’s a lot of people, writing a lot of opinions on when the best time to post your content is on social media. Every article uses a different methodology for measuring their results. Every writer has a particular bias. Most of these articles about timing your posts are written from the perspective of global companies, not small, local businesses. So here it is–the definitive answer on the ever-popular question “When is the best time to post?”

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Rookie Digital Marketing Mistakes You Can Prevent

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Recently I had the opportunity to visit a number of local business websites to prepare posts for a client. Visiting these websites I noticed a number of problems that are easy to fix, yet were there. Digital marketing is about making information available to your customers. Let’s not forget, a website exists to help your potential client find the information they are looking for. If they can’t find it on your site, they’ll move on to someone else’s.

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Is it Time to Hire a Social Media Manager?

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The people who hire Twirp Communications are generally lacking in one of these three things: time, resources/skills, and interest. Some businesses are ready to add additional support and social media makes sense to outsource. Some people are behind in their technical skills and don’t want to take the time to learn it right now. Others simply have no interest in being on Facebook and Twitter, but understand it is important for their business.

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How to Complain on Social Media

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As someone who manages social media for small businesses, I’ve seen it all when it comes to complaints, ridiculous to incoherent. Many times I myself have taken to social media to complain about poor customer service received, and many times I have found a resolution that way. Because social media is so very public, it’s easy to see why many companies want to resolve your complaints on social media quickly. Here are some tips on how to complain on social media when your goal is resolution, not creating a spectacle…because, yes, sometimes, some people just want to create a spectacle.

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What are the #AlternativeFacts of Social Media Marketing?

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This is NOT a political post, but I am borrowing everyone’s favourite new phrase #alternativefacts from the world of politics. Is it possible for #alternativefacts to both be true? Of course it is…if they’re both true! Statistics can be used to show completely opposing views, so it’s not hard to see how opposing statistics can lead to alternative facts. Click on to read about some seemingly opposite facts about social media that are all true.

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Top 10 Most Useful Twitter Accounts in Halifax

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If you’ve been thinking Twitter is full of people talking about going to the bathroom and eating breakfast, think again! You will only find Twitter fun, interesting and USEFUL if you follow the right accounts. For a good start, if you’re in Halifax, I recommend following these 10 accounts. Pretty much anyone will find their content useful.

Social Media Strategy: Giving it all away for free on your blog

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Often when I talk to new business owners about their social media strategy, or with experienced business owners who are new to social media marketing, I suggest they start a blog, write an ebook, create a list of tips, or develop a free giveaway for customers. Sometimes the business owner will look at me skeptically as if to ask “Are you nuts?” There is a belief out there that giving information away for free will result in lost business. The idea being that if you explain everything on a blog, or in an ebook, for free, nobody will need to buy your services. But that’s just wrong!